The Technical Support Engineer is responsible for providing end-user support for software, hardware, and enterprise equipment, ensuring seamless IT operations. This role involves diagnosing technical issues, supporting backend teams, managing installations, and training users to maintain high service levels across the organization.
Technical Support
Provide hands-on support for software and hardware troubleshooting.
Assist backend teams with IMAC/D (Install, Move, Add, Change, Delete) and Break & Fix cases related to enterprise IT equipment.
Offer meeting room support, including setup and technical troubleshooting during events or presentations.
Installation & Setup
Install and configure equipment, cables, operating systems, and required software for employees.
Ensure proper setup of devices, peripherals, and connectivity for end users.
Problem Diagnosis & Resolution
Conduct system diagnostics and investigate hardware/software issues.
Refer complex issues to vendors or specialized technical teams when required.
User Training
Create training materials and conduct sessions for employees on software and hardware usage.
Promote best practices to prevent recurring issues.
System Maintenance
Monitor daily system performance and respond to system alerts or error messages.
Perform routine software and hardware updates to ensure smooth operations.
Documentation & Asset Management
Maintain accurate records of technical incidents, actions taken, and resolutions.
Manage IT assets and support inventory tracking and audits.
Collaboration
Partner with internal teams and management to assess system requirements or modifications.
Coordinate with vendors for specialized repairs and service escalations.
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