Atlassian is a distributed‑first company, giving Atlassians the freedom to work from an office, from home, or through a hybrid setup. This flexibility empowers employees to balance professional goals with personal priorities such as family, health, and lifestyle.
Atlassian hires talent in every country where it has a legal entity, and the entire interview and onboarding process is conducted virtually, making it accessible to candidates worldwide.
Atlassian is looking for a Technical Support Engineer to join its growing support organization focused on serving customers in Japan. This role plays a crucial part in ensuring customers succeed with Atlassian products by delivering fast, accurate, and high‑quality technical support.
The primary goal of this role is simple but powerful: make customers awesome.
You will work closely with customers, internal engineering teams, and product specialists to resolve issues, improve support processes, and strengthen Atlassian’s reputation for world‑class customer experience.
As a Technical Support Engineer at Atlassian, your responsibilities will include:
Providing a consistent, high‑quality support experience for customers
Performing technical triage, root cause analysis, debugging, and problem resolution
Troubleshooting complex issues across multiple Atlassian products
Handling critical customer issues with urgency and professionalism
Applying and improving support methodologies and best practices
Collaborating with internal teams to escalate and resolve product issues
Building long‑term customer trust and loyalty
You will receive comprehensive onboarding and training, enabling you to become a specialist in one or more Atlassian products, system technologies, and network technologies.
On your first day, Atlassian expects you to bring the following experience and skills:
3+ years of experience in:
Technical Support
Software Services
System Administration
Supporting a large end‑user community
Proven experience in handling critical incidents and complex technical issues
Strong database skills, including the ability to write and update SQL queries confidently
Experience with Web technologies, including:
DNS
HTTP
APIs
REST calls
Familiarity with Cloud technologies, especially AWS
Solid understanding of networking concepts, such as:
LAN / WAN
TCP/IP
OSI Model
NAT, DHCP
TLS / SSL
Routing Protocols
Fluent Japanese (both written and spoken) – mandatory
While not mandatory, the following skills will be a strong advantage:
Business‑level English communication skills
Experience supporting or understanding Java applications
Hands‑on experience with Splunk
Exposure to AI‑related technologies
Prior experience working with Atlassian products (Jira, Confluence, Bitbucket, etc.)
Atlassian offers a comprehensive benefits package designed to support employees and their families while encouraging community involvement.
Key benefits include:
Health and wellbeing resources
Paid volunteer days
Flexible work arrangements
Support for personal and professional growth
Inclusive and people‑first work culture
To explore the full list of benefits, visit: go.atlassian.com/perksandbenefits
At Atlassian, the mission is clear: unleash the potential of every team.
Atlassian’s software products help teams around the world collaborate more effectively, solve complex problems, and achieve goals that would be impossible alone. Their tools are built for all types of work and teams, enabling innovation through collaboration.
Diversity, equity, and inclusion are core values at Atlassian. The company does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability.
All candidate information is handled confidentially and in compliance with EEO guidelines.
Atlassian is committed to providing an inclusive hiring experience. If you require accommodations or adjustments at any stage of the recruitment process, you can inform the Recruitment team, and they will support you accordingly.
To learn more about Atlassian’s culture and hiring process, visit: go.atlassian.com/crh
If you are a technically strong, customer‑focused professional fluent in Japanese and passionate about solving complex problems, the Technical Support Engineer role at Atlassian offers an excellent opportunity to grow your career in a global, flexible, and people‑centric organization.
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