responsible for maintaining and enhancing Cisco voice solutions, ensuring seamless operations, and providing high-quality technical support. This role involves troubleshooting, performance optimization, and client-driven feature enhancements while collaborating with cross-functional teams to meet business and technical requirements.
Maintain and enhance Cisco Voice Systems by troubleshooting issues, fixing bugs, and implementing client-requested improvements to ensure reliability and performance.
Provide technical support by analyzing data, managing tickets, and ensuring timely resolution of client-reported issues.
Create and maintain CMMI-compliant documentation to support process improvements and client audits.
Collaborate with functional teams to monitor client requirements and ensure on-time delivery of support activities.
Mentor and guide junior engineers, sharing best practices in Cisco voice technologies and fostering skill development.
Strong knowledge of Cisco Voice technologies and systems.
Expertise in troubleshooting and maintaining voice infrastructure.
Familiarity with ticketing systems and IT support processes.
Knowledge of documentation standards (e.g., CMMI compliance).
Experience in mentoring junior team members and providing technical guidance.
Cisco Certified Network Associate (CCNA) – Voice (preferred but not mandatory).
ITIL Foundation Certification (advantageous).
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