Our Network Operations Center (NOC) Engineers are responsible for monitoring, troubleshooting, and proactively managing customer engagements. The role requires strong technical analysis, problem-solving skills, and effective communication across multiple support channels. NOC Engineers work in a fast-growing, high-recognition team that excels in self-operations and innovative problem resolution, leveraging knowledge of cloud providers and client-server protocols.
Monitor and manage customer systems to ensure uptime and performance.
Proactively identify, analyze, and troubleshoot issues related to infrastructure and applications.
Use monitoring and support systems to respond to alerts and incidents.
Collaborate with cross-functional teams to resolve issues within defined SLAs.
Ensure accurate documentation of incidents, resolutions, and follow-up actions.
Support continuous improvement efforts by identifying recurring issues and suggesting solutions.
Enrolled in a B.Sc. or related degree program with at least 4 semesters remaining before graduation (mandatory).
Ability to work 3 shifts per week (flexible schedule).
Basic scripting/programming knowledge (e.g., Python, Bash, or similar).
Familiarity with cloud providers (AWS, Azure, GCP) and client-server protocols.
Knowledge of HTML, JavaScript, and SQL for web troubleshooting.
Experience in multinational environments and using monitoring/support tools.
As part of Mastercard’s security practices, every employee must:
Comply with security policies and guidelines.
Safeguard the confidentiality and integrity of accessed information.
Report any suspected information security violations or breaches.
Complete all mandatory periodic security training.
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