Manager Platform Engineering

Key Responsibilities

• Manage and coordinate day-to-day activities of the file transfer support team.

• Configure and troubleshoot customer file transfer setups (vendor products and Mastercard-developed solutions).

• Provide Level 2 support to the Operations Command Center for file transfer incidents.

• Establish secure connectivity for file transfers supporting various internal application teams.

• Collaborate with customers to define requirements, ensure timely delivery of transfers, and resolve issues.

• Oversee and coordinate Change Control processes for system updates and enhancements.

• Develop and maintain metrics and reporting related to team activities and performance.

• Serve as the Subject Matter Expert (SME) for file transfer products, offering technical leadership during projects.

• Ensure adherence to security and compliance standards in file transfer operations.

Qualifications & Skills

• Proven experience in file transfer operations, configuration, and support (SFTP, MFT tools, etc.).

• Strong technical knowledge of file transfer protocols and integration methods.

• Experience managing support teams and coordinating with cross-functional stakeholders.

• Familiarity with Change Control processes and incident management frameworks (e.g., ITIL).

• Excellent problem-solving and troubleshooting skills with high attention to detail.

• Strong customer communication skills to handle requirements and escalations.

• Self-motivated and able to manage multiple priorities in a fast-paced environment.