As an IT Ops Analyst (Support) at 1Password, you’ll be the first line of defense when things go wrong—and the proactive force that helps prevent issues in the first place. Reporting to the IT Ops Manager (Support), your mission is to ensure our internal technology experience is smooth, secure, and efficient. From handling tickets to improving workflows, your work will directly empower teammates to do their best work with confidence in their tools.
Manage and resolve support tickets in a fast-paced, remote-first environment.
Deliver friendly, empathetic, and technically sound support that both resolves and teaches.
Handle a high volume of support requests with excellent triage, prioritization, and problem-solving.
Provide ad hoc service provisioning and account support across our SaaS and OS ecosystem.
Collaborate with peers to enhance IT workflows and internal processes.
Spot inefficiencies, suggest improvements, and help implement scalable support solutions.
Contribute to a living knowledge base by documenting updated workflows and troubleshooting steps.
Actively participate in team retrospectives, standups, and planning sessions.
Provide feedback, help onboard new teammates, and step in when support volume spikes.
Foster a collaborative, inclusive, and psychologically safe environment where all voices matter.
2–5 years of experience in IT support within a SaaS-driven, remote-first environment.
Comfort working across macOS and/or Windows in mixed environments.
Hands-on experience with ticketing systems that support automation and integrations (e.g., Zendesk, Jira, Freshdesk).
Exceptional written communication skills—able to explain technical details clearly to all levels of users.
A customer-first mindset, driven by curiosity and the desire to truly understand problems before solving them.
A proactive approach to process improvement with strong attention to detail.
A collaborative, team-first attitude and eagerness to grow alongside others.
Familiarity with 1Password or similar security tools is a bonus (and a big plus!).
A chance to support a company where security and user trust are paramount.
Opportunities to refine IT operations, contribute to meaningful documentation, and evolve team practices.
A fully remote-first role with flexible collaboration, travel only as needed.
A team that values transparency, autonomy, and mutual respect.
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