Customer Service Specialist

Join Cognizant – Where Your Voice Shapes the Customer Experience

Are you a strong communicator with a passion for solving problems and enhancing customer satisfaction? Cognizant is hiring Customer Service Professionals for a remote night shift role supporting our global customer base. If you thrive in a fast-paced, data-driven environment and enjoy working from home, this opportunity is for you!

✅ Key Responsibilities

• Deliver outstanding customer support via email, chat, and phone.

• Resolve inquiries efficiently to ensure high satisfaction and customer retention.

• Apply customer service management skills to streamline operations and exceed service expectations.

• Leverage analytics to identify trends, improve processes, and personalize customer interactions.

• Collaborate cross-functionally to develop service improvement strategies.

• Maintain accurate records of interactions and feedback.

• Ensure timely responses and follow-ups during night shift hours.

• Communicate clearly and professionally in fluent English (spoken and written).

• Contribute to the creation and improvement of service policies and training processes.

• Monitor customer feedback and recommend actionable improvements.

🎯 What We’re Looking For

• Proficiency in customer service management and use of support tools/analytics.

• Excellent English communication skills, both verbal and written.

• Ability to work independently during night shifts in a remote setup.

• Strong problem-solving skills and attention to detail.

• A customer-first mindset and commitment to continuous improvement.

• Basic knowledge of customer service SOPs and CRM systems.

• Quick learner with a willingness to grow in the customer service domain.

🌐 Why Join Cognizant?

At Cognizant, we don’t just build careers—we empower growth. With over 300,000 team members worldwide, we foster a culture of collaboration, inclusivity, and innovation. You’ll join a vibrant community where your contributions are valued, your well-being is supported, and your future is bright.

🚀 Ready to deliver excellence from home?

Apply now to become a Customer Service Specialist at Cognizant and help shape meaningful experiences for customers around the globe—right from your home office.